Frequently Asked Questions About Our NDIS Support

Ocean & Trail Escapes is an NDIS provider offering person-centred support through nature-based experiences, community access, small group outings and flexible one-to-one support across the Mid North Coast of NSW.

We support people with disability who have NDIS funding, as well as privately funded participants. Each support is considered individually based on the participant’s goals, interests, support needs, availability and suitability.

We provide support throughout the Mid North Coast of NSW, including Forster, Tuncurry, Taree, Wingham, Nabiac and surrounding communities. Selected outings and getaways may travel further afield.

Activities may include national parks, beach visits, gentle walks, bushwalking, wildlife experiences, scenic drives, fishing, picnics, BBQs, markets, museums, concerts, theatre, sporting events, coffee catch-ups, shopping, creative activities and everyday life skills.Our outings can range from local day trips and community activities to occasional overnight stays and multi-day getaways.

No. Support is shaped around individual interests, abilities and goals. Some participants enjoy bushwalking or fishing, while others may prefer a scenic drive, coffee catch-up, creative activity, shopping or a more accessible outdoor experience.We’ll explain the expected accessibility and physical demands of an outing before attendance is confirmed.

We intentionally keep our groups small to create a relaxed environment where participants can connect with others and receive personal support.Most outings operate with a 1:2 support ratio, with selected 1:3 group supports available on Thursdays. Support arrangements may vary depending on the activity and the individual needs of participants.

Yes. We provide flexible one-to-one support shaped around each participant’s interests, goals and everyday routines.This may include community access, appointments and errands, shopping, meal preparation and daily living activities, visiting family and friends, creative activities, social outings, life skills and personalised nature-based experiences.

Yes. We welcome enquiries from families, nominees, support coordinators, plan managers and allied health professionals. We’ll involve the participant and obtain appropriate consent before collecting or sharing personal information.

Depending on the service and the participant’s individual plan, our supports may align with Assistance with Social and Community Participation or Assistance with Daily Life.The funding available will depend on the participant’s NDIS plan, goals, support needs and how their funding is managed. We can provide service and cost information, but we cannot guarantee that a particular support or activity can be claimed from an individual plan.

NDIS funding generally covers the disability-related support needed to participate. Everyday costs such as entry fees, meals, tickets or personal purchases may need to be paid separately by the participant.We’ll explain any known support and activity costs before attendance is confirmed.

Yes! Ocean & Trail Escapes also welcomes privately funded participants who would like to access our one-to-one supports, small group outings and nature-based experiences.Get in touch to discuss your interests, support needs and availability. We'll explain the options and associated costs before you decide to proceed.

Transport may be available as part of outings and agreed community supports. Pickup locations, travel arrangements and any applicable costs will be discussed with you before support begins or attendance is confirmed.

What you need will depend on the activity. You may be asked to bring items such as comfortable clothing, enclosed shoes, a hat, water bottle, sunscreen, rain jacket, medication and spending money.We’ll provide information about what to bring and what to expect before the outing.

We plan activities carefully and consider each participant’s individual support needs, accessibility and relevant health and safety considerations.We balance our duty of care with each participant’s right to make informed choices, try new experiences and exercise dignity of risk.

Safety comes first. Depending on the activity and conditions, we may change the destination, choose an alternative activity, postpone or cancel an outing. We’ll contact participants if plans need to change.

We understand that plans can change. If you need to cancel a scheduled support or outing, please let us know as soon as possible.Cancellation terms and any applicable fees will be explained in your service agreement and will follow relevant NDIS pricing arrangements where applicable. If you're unsure about a cancellation, please get in touch and we'll be happy to help.

Start by sending us an enquiry. We’ll get in touch for a friendly initial conversation about the participant’s interests, goals, support needs and the type of support they’re looking for.From there, we can discuss suitability, availability and what needs to happen before support begins.

We welcome feedback because it helps us improve our supports. You can speak with a director or member of our team, contact us by phone or email, or ask someone you trust to contact us on your behalf.We’ll listen respectfully, explain what happens next and handle your concern as privately as possible. Making a complaint will not affect your right to receive safe and respectful support.If you’re not comfortable raising the matter directly with us, or you’re not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission or seek help from an independent advocate.